Terms of Service

1. Introduction

These terms of service ("Terms") govern your use of the Susie Willsher Nutrition website and services. By accessing this website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

Susie Willsher Nutrition is operated by Susie Willsher, a registered nutritional therapist based in Norfolk, United Kingdom.

2. Services

Susie Willsher Nutrition provides personalised nutritional therapy consultations, dietary assessments, and evidence-based nutritional guidance. Services may be delivered in person, online, or via a combination of both. Specific details regarding the scope and nature of services will be discussed and agreed upon prior to commencement.

3. Medical Disclaimer

Nutritional therapy is a complementary practice and is not a substitute for medical advice, diagnosis, or treatment. The information and recommendations provided by Susie Willsher Nutrition are intended to support your health and wellbeing alongside, not in place of, conventional medical care.

You should always consult your GP or other qualified healthcare professional before making changes to your diet, particularly if you are pregnant, breastfeeding, taking medication, or have a diagnosed medical condition. You should never disregard professional medical advice or delay seeking it because of information provided through our services.

Any dietary recommendations, supplement suggestions, or lifestyle advice are provided on the understanding that you will seek appropriate medical guidance where necessary.

4. Bookings and Appointments

Consultations are booked through Practice Better or by contacting us directly. By booking an appointment, you agree to provide accurate and complete information about your health history and current circumstances.

Payment is required at the time of booking or in advance of the consultation, as specified during the booking process. All prices are quoted in pounds sterling (GBP) and are inclusive of VAT where applicable.

5. Cancellation and Rescheduling

We understand that plans change. We ask that you provide at least 48 hours' notice if you need to cancel or reschedule an appointment.

• Cancellations made with more than 48 hours' notice will receive a full refund or may be rescheduled at no additional cost.
• Cancellations made with less than 48 hours' notice may be subject to a cancellation fee of up to 50% of the consultation fee.
• Failure to attend a scheduled appointment without prior notice ("no-show") will be charged at the full consultation fee.

We reserve the right to cancel or reschedule appointments due to unforeseen circumstances. In such cases, you will be offered an alternative appointment or a full refund.

6. Confidentiality

All information shared during consultations is treated as confidential and will not be disclosed to third parties without your explicit consent, except where required by law or where there is a serious risk to your health or the health of others. Client records are stored securely in accordance with our privacy policy and UK data protection legislation.

7. Intellectual Property

All content on this website, including text, images, graphics, logos, and downloadable materials, is the property of Susie Willsher Nutrition and is protected by United Kingdom and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

Personalised nutrition plans, meal guides, and other materials provided as part of our services are for your personal use only and may not be shared, reproduced, or distributed without permission.

8. Limitation of Liability

To the fullest extent permitted by law, Susie Willsher Nutrition shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services.

While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information, products, services, or related materials provided. Any reliance you place on such information is at your own risk.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website and services after any changes constitutes acceptance of the revised Terms.